LR
Lesley R

1 reviews | Active since Jun 2018

04 Jun 2018, 15:13

Upgrade online nightmare

Upgrade Nightmare- is there any in VC that can Fix it? Over 25 calls repeated promises to be called back and no conclusion. Just please call on line and talk to the consultant that did the upgrade. who is never available neither is his manger . Its only been a call every secondary for the whole of June . I don't think you want me as a customer Vodacom ??? I really don't like your call centre or your on hold music. ( not to mention the stroppy call centre operators too!)

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 22:06
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 08:30
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)