UL
Unica L
1 reviews | Active since Jul 2012
10 Jan 2019, 18:51
Upgrade online = N0 upgrade charge = lies!!!
Upgrade online = N0 upgrade charge = lies!!! I upgraded online in Dec and then this month on my statement I get charged R149.99 for upgrade. I had an issue online submitting the address as the website didnt want to work had to ask for assistance and was advised that they can complete the process on their side for me and I dont need to worry the no upgrade fee will still apply. I was so impressed with the service at the time did the online upgrade and got the phone delivered the next day brilliant service till my statement arrived this month and all of a sudden now you do get charged.
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Replies (2)
Vodacom's replyOfficial
10 Jan 2019, 19:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 19:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Jan 2019, 12:04Dear Unica,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply14 Jan 2019, 12:04
Official
Dear Unica,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you this morning and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)