Upgrade Online- Incorrect Delivery and Data Usage

<p>Good Afternoon,</p> <p>I have a few issues that i am not happy with.</p> <p>Firstly your online upgrade went really bad, from an upgrade that was done on the 10/05/2017 up until now and from staff members at vodacom not giving correct turn around time for when upgrade can be completed for re-done in my case. Upgrade number: ********** 284. Everytime i call i get a different response, once again it comes down to vodacom staff not being trained properly.</p> <p>Secondly the data usage on 082 ********** , how can it go over when a cap was put on it when the contract was taken out. My daughter was using Vodacom e-school, and it says that the data is free for vodacom contracts. If there is no cap on please put it on for the third time now. I will not be paying for data usage if i stipulated about a cap being put on to avoid extra data charges.</p> <p>Regards<br />Aileen Duncan</p>