Upgrade Online- Incorrect Delivery

<p>Good Afternoon, </p> <p>I have done a upgrade online last week, Sim card got delivered but no phone. Been on the phone with vodacom since last week Wedenesday -10.05.2017, and they keep promising that the sim will be collected, upgrade will be cancelled and i will have to upgrade again from the begininng. Since calling everyday does not help and nothing has been done about this, i have gotten to the point that i am tired of contacting Vodacom regarding this situation. I was told that the online upgrade was giving problems, i was willing to be patient and understanding, but after getting no where i am really not happy with this and how many times i need to contact and re-explain what is happening. I will not be paying this number until this upgrade has been resolved, and the upgrade is successful and i am happy. This is not the kind of response i expected from vodacom after being with them for more than a decade and having 4 contracts with them for my own personal use. </p>