GP
Gerrit P

1 reviews | Active since Jan 2014

17 Nov 2017, 14:45

Upgrade on website

On web site it is said that delivery is within 24h if I upgrade .... after longer than a week no sms,email or phonecall and I then canceled order due ti no delivery

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Nov 2017, 07:08
Official

Dear Gerrit

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,