Upgrade on my contract without my concent

I went for an upgrade on my one account in Feb 2015. I hade a total of three phone numbers on contract that one i wanted to upgrade, which i did and the other two i wanted to close. I was able to upgrade the one and close one of the phone numbers, but i was told the other one was upgrade telephonically in January 2015. I asked who authorised it and I was told it it was done telephonically. I told the sales rep that i did not upgrade this contract and was given a number to call. <br> <br> I phoned and were told to go to the police and get a letter to say I did not upgrade the contract and fax it through. I them said that i dont have a fax and asked to scan an mail it. I was given the address and I did what was asked.<br> <br> After a coouple of days I decided to phone and ask if my mail was received. The woman did not know anthing aboout it and said i must fax it because no ine reads the mail on the email address i sent it to. She was not very helpfull with my dispute. The willingness for support was just not there and its my problem.<br> <br> I'm paying for this *** account still and i'm not even using it. I feel that vodacom only cares when you upgrade a contract and that you pay every month