1 reviews | Active since Jun 2015
Upgrade on mobile without permission
I have been charged an upgrade fee of R150 in March 2018 without my permission. I did not upgrade my account. I have contacted Vodacom help Reference number ********** 24 who was unable to cancel this or refund my account. Instead they transferred me to the upgrade department who was even more unhelpful and told me to contact some Rewards Company on ********** 66 to investigate. I have a contract with Vodacom and not some rewards company. Please investigate and cancel this upgrade and refund me the R150. When I am available I will go to a Vodacom store to do an upgrade or take out a new contract depending on the device and contracts that suit my budget.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Premalochini
As discussed, feedback has been provided to you and this matter is resolved.
Have a pleasant day further!
Regards,
RJ
Hi Premalochini
As discussed, feedback has been provided to you and this matter is resolved.
Have a pleasant day further!
Regards,
RJ