Upgrade on cellphone ***/Customer Service

Good day - So we have been having two lines with Vodacom Corporate Solutions for more then 16 Years on account number - I ********** -8, upgrade on the above cell phone number was suppose to be done on the 16 September 2017, upgrade was done to WIFI modem with 5G, unit was faulty and we had to return it to Vodacom thus we cancel the contract upon all this we the client had to do everything our self, we have been hanging on for at least an hour and half, we had to get the courier service to come and collect the faulty unit, the one lady at customer service workstation wasn't working for a Jocelyn Job with out even thought of getting back to the client. Her Team Leader Magadeline on cell phone number ********** , after several times of contacting Vodacom upgrades or self finally assisted us but still didn't take the odyssey to make sure the cancellation is done correctly after confirmation telephonically from her it has been done. There is an amount of R 170.00 no outstanding on my line which nobody knows were this amount comes from prior speaking to Koketso on Tuesday another team leader since Magadeline is very keen in giving out her cell phone number but never picks up her phone or eventually when you get through to the customer service division I was put on hold for an hour eventually I drop the call. Koketso has assured me that everything has been sorted out now this was on Tuesday and it would take up to 3-4 working days.....I should have known this was a joke, today 10:20, Vodacom contact me that my line which I use for work ********** will be locked. Were is the customer service in Vodacom why do we have to battle with our service providers like that we have been loyal customers with out any debit orders that been return, and with out one month skipping a payment, but we just don't get the service we deserve...nobody gets back to you nothing get done on time, maybe one should have a look and cancel this contract and take out new service provider were a customer service counts as something because with out we the customers were would the providers be, Vodacom lost there, Integrity, there Excellence to customer care, there Accountability towards there customers, and most off all there is no TEAMWORK anymore.

Kind Regards MRS VM Franks ********** 695