1 reviews | Active since Sept 2015
Upgrade offer Friday LG G6 with TV Monitor - nowhere in the Upgrade process you get warned that you are not eligible for the free TV due to numbers already reached
Upgrade offer Friday LG G6 with TV Monitor - nowhere in the Upgrade process you get warned that you are not eligible for the free TV due to numbers already reached. I have upgraded my Contract with Vodacom - being a long standing customer with them and always paying my account without missing a payment - but on Friday I have upgraded my contract to the LG G6 with the Free TV monitor offer - at no stage in the whole process or even when I received confirmation etc did I get notified that I do no fall in this number of available TV's. I feel that is not being upfront - because I might have reconsider my option to Upgrade if I knew that I am not eligible for the TV Monitor. I received my phone today without the Monitor and only then realized that I might have not be eligible. I feel really being cheated on this matter.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Karin
As discussed feedback has been provided and this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Karin
As discussed feedback has been provided and this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
