KS
Karin S

1 reviews | Active since Sept 2015

28 Nov 2017, 12:46

Upgrade offer Friday LG G6 with TV Monitor - nowhere in the Upgrade process you get warned that you are not eligible for the free TV due to numbers already reached

Upgrade offer Friday LG G6 with TV Monitor - nowhere in the Upgrade process you get warned that you are not eligible for the free TV due to numbers already reached. I have upgraded my Contract with Vodacom - being a long standing customer with them and always paying my account without missing a payment - but on Friday I have upgraded my contract to the LG G6 with the Free TV monitor offer - at no stage in the whole process or even when I received confirmation etc did I get notified that I do no fall in this number of available TV's. I feel that is not being upfront - because I might have reconsider my option to Upgrade if I knew that I am not eligible for the TV Monitor. I received my phone today without the Monitor and only then realized that I might have not be eligible. I feel really being cheated on this matter.

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Replies (2)
Vodacom
Vodacom's reply28 Nov 2017, 13:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Dec 2017, 14:11
Official

Hi Karin

As discussed feedback has been provided and this matter has been resolved.

Have a pleasant day further!

Regards,

RJ