Upgrade of Hell

<p>As always, roughly every 2 years, one looks forward to a new phone upgrade. Well oh boy has this upgrade been an upgrade of hell!!</p> <p> </p> <p>The S8+ was on my upgrade list, and so I got my dad to do all the dirty work and all the formalities and so the upgrade was complete. Delivery was promised on the 8th May 2017. Upon delivery dad opens package and there's no phone inside. In a state he quickly contacts Vodacom and is told they are aware of the issue and they will get RAM to collect and then reissue the phone. Well it took a week to collect the package and that's where this frustrating upgrade starts. It was at the inconvenience of us having to constantly keep in contact with Vodacom in order to know what's happening! After trying to be patient and waiting almost a month I resulted in complaining on the Vodacom Facebook page. Which seemed to have got there attention.. or so I thought </p> <p>After a complaint which was really our last resort, we were promised the phone to be delivered on Thursday! I wish I could give you one name as to who is responsible but we have had to deal with so many different people I don't think they know what's what.</p> <p>This is honestly becoming utterly disgusting as promises are made continuously yet these promises are never kept. I really am at my wits end having to wait. It is now the 1st of June. We were promised on the 8th of May. The best part is with this upgrade came a rugby shirt but low and behold that was delivered on time as promised? So really what is the issue with this phone? Is there no stock and they're all too ashamed to now admit it or are they really are all disorganised and people have to fight for what is owed to them?? But I can guarantee when debit orders are due you all will be quick to debit the account. I am extremely frustrated with the lack of customer care you offer!! I JUST WANT THE PHONE THAT IS OWED TO ME!!!! </p> <p> </p>