UPGRADE OF HANDSETS

Previous was with Nashua Mobile, Nov was transferred to Vodacom, had 12% SUBSCRIPTION - ACC. BASED 12% AIRTIME - ACC. BASED. Upgrade my two handsets on different contracts on 22 Apr 2015 and what a mess. Discount gone, downgraded a cancer patient (my hubby) to TOP UP, and never told us. May comes my husband tells me his phone not working, takes it to a Vodacom shop near us just to advise him that he needs to buy airtime. Furios I phone Vodacom and sent them email with no response After several emails I had a phone call - no problem go to the shop and buy R400 airtime and we will pass a credit on your account. Not worried about the inconvience this has caused. We will change your husbands contract back to what it was from 1 Jun 15 and that day comes still topup. Only on the 1 Jul 2015 was that sorted. My discount still not in place and promised that they would sort this. My 3G contract a mess and have not used this due to the mess the contracts are in. No happy with them Sent them an email again this week and no response from them. Nobody wants to accept responsiblity on for this mess and I keep paying my bill even if I am unhappy - Vodacom does not care -