Upgrade of contract

Dear Vodacom This is my last resort for communicate with you because Vodacom don’t come back to me with any solution. My four contracts with Vodacom were up for an upgrade and I did request to go over on prepaid. After this a lady from Vodacom did give me a call to do an upgrade on the contracts, she said I have been a very loyal customer and have been a very long time at Vodacom and for that Vodacom want to keep me as a client and wants to upgrade my contracts. I did ask her a few time if my monthly amount will stay the same and she said yes. This happened a few times in the conversation. Please listing to the recording. After I did agree to do the upgrades than all the sudden my monthly amount did increase a lot (Please don’t tell me this is because of the 5% that Vodacom did increase their contracts.) I did call Vodacom twice to try and resolve this matter but it did not happen up to date. So according to me I have been trick or have been treated unfairly and I would like to solve this matter as soon as possible. Can you please come back to me on this matter?