Upgrade of contract

Upgrade my contract on 02/11/2015. Received new I-Phone 6 S. Phone was not tested before it was handed to me. Freddy indicated that I can contact him if I have any problems. I was unable to download personal information due to software problems. Went to Vodacom Shop, East Gate Mall, Level1 on 03/11/2015 explaining the problem. Freddy was not availble and the staff members (Sales person and Technician was not helpfull. Refered me to another Vodacom Shop at East Gate (lower level). The service was as bad. They refered me to Apple store. Apple store can only assist me on 06/11/2015. They need to do a software upgrade and suggest Vodacom replace the phone. I went back to the Vodacom Shop and explained the problem and requested that they replace the phone. They made reference to the terms and conditions of the contract and requested me to book the phone in for repairs. I explained to them that I drove all the way from Heidelberg and that they should please assist me. They refused to replace the phone and indicated that the phone should be booked in for repairs. Vodocom to replace phone as I have no other phone and unable to wait untill Friday.