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Donavan C

1 reviews | Active since May 2013

26 Nov 2021, 10:15

UPGRADE OF ACCOUNT IMPOSSIBLE

I have attempted on numerous occasions to upgrade my account- ____ sim card data deal. Endless phone calls to departments who have stated that they can't assist me in upgrading to the new black friday deal. re 400gig data contract. numbers phoned were ***,***,***4,082135 (NO ONE COULD ASSIST) You selling a product that no one can purchase- What is the purpose? I have been a client for over 2 years already, and one can't seem to conduct a simple upgrade over the phone- HOW PATHETIC!!!!!!

Your sales and service team is probably the worst I have encountered, no one is willing to help, no one is willing to go the extra mile if something goes wrong on the system, all that happens is that the query is passed to another number; do you want my business? or is this the type of service I can expect in future dealings?

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Replies (3)
Vodacom
Vodacom's reply26 Nov 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DC
Donavan C's update29 Nov 2021, 10:13
Reviewer Update
Your consultants do not phone back, and when they do they simply pass the buck to someone else less capable of solving problems. I decided to phone back myself and was told that they were unable to see the deal on the system and therefore unable to assist. I am mad!!
DC
Donavan C's update02 Dec 2021, 17:31
Reviewer Update
You have provided nothing, All that was presented to me were more problems, highlighting your absolute incompetence and inability to solve problems your system creates.

I want the 400gig data contract that I app**** for on Black Friday-That's all, nothing else.

Stop trying to find a way not to honour the sale by skirting around the issue and making me out to be the bad guy-stating that I have a bad credit rating with Vodacom-that's why you cannot upgrade my account... How Pathetic- I have not missed a payment in 2 years-!!!

I received a phone call this morning from Vodacom offering me a deal on an extra 30 gigs data for R349 per month- This can be actioned immediately without hassle, it's just a matter of upgrading from my existing R299 contract. I rejected it of course because it's obvious that's not what I want.

Now, your system is failing and you have staff that are completely incapable of solving problems for customers. STOP CREATING A BURDEN FOR ME AND SOLVE THE PROBLEM-DON'T CONTACT ME UNLESS YOU ARE ABLE TO SOLVE THE ISSUES ON YOUR SYSTEM!!!!!!

WE CAN CONTINUE TO DO THIS DANCE IF YOU LIKE AND I'LL WILL CONTINUE TO DRAW ATTENTION TO YOUR INCOMPETENCE AND INABILITY TO ASSIST!!

WAITING IN ANTICIPATION FOR THE NEXT PHONE CALL-HOPEFULLY WITH A SOLUTION AND NOT A PROBLEM.

THANK YOU