1 reviews | Active since Dec 2011
<p>I upgraded from a 2gb data top up contract to a flexi 110 contract in October online. My online status showed I am due for an upgrade. While trying to complete my upgrade online, a consultant immediately called me saying she can do this telephonically instead. All went through fine and I was told my amount due will be R249. However now I see my end October bill I'm being charged for the new subscription of the Flexi 110 and my 2gb data subscription. I was never informed that this would happen and I've been with vodacom for so long and have never had this problem. I find this shocking that I was not made aware of this and am not paying for 2 subscriptions when Vodacom indicated I'm due for an upgrade. If they knew this would happen, then why allow me to upgrade? So we can be double billed for 2 subscriptions? Vodacom u're sucking right now. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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