Upgrade now billing issues

I am LIVID. I upgraded yesterday the sim swop was done by [URL Removed] ... promised my phone will be up and running within 4 hours<br> <br> It is now almost 24 hours, and after various calls I was informed that my instalment payment is not showing as yet by Vodacom BUT VODACOM HAS ACKNOWLEDGED PAYMENT VIA SMS ..and therefore my account is in \arrears\" and they will not unlock the new phone.<br> <br> Further to my frustration....When I ask Vodacom in the Colonnade if we can transfer all my details from my old phone to my new phone - I WAS INFORMED I MUST PAY PER HOUR for the services<br> <br> MY HUSBAND upgraded also yesterday MTN ...he got his phone, his data and all his details was done in shop WITH NO COST AT ALL....Well done MTN.<br> <br> I am so sick of Vodacom always having issues....ooo yes we did acknowledge your payment but it TAKE DAYS before it shows on the account.....<br> <br> VODACOM...I am going to take this contract and burn it. I will with pleasure move over to MTN. At least they competent."