Upgrade not what was agreed on and no assistance regarding fixing it

I would like the recording of my upgrade done end of July 2023 on cellphone number ***. As the package we discussed during the upgrade via Customer Care, was not the package we agreed upon.

I have a reference regarding this enquiry: ***. I was informed that the service agent informed me that i cannot take the package I requested, This is untrue. Thus I would like the recording aswell so that I can hear him say that myself.

My understanding is that the Upgrade or whatever manager spoke to the agent and he said he told me, this is a lie.

We did discuss the following:

i requested to get the Redmi Note 12 on the 140 Flexi package. He informed me that is not possible on that account and that I can get the Redmi Note 12 on another flexi Package that was more expensive. I explicitly told him no as I did not have a budget for anything over R250.00, (anything between R199 and R250) I asked him to place me than on the package with gigs (also a package, if I remember correctly he did, recommend) I said I will take that package and that I understood it to be R249.99 and I agreed to that package. I was never informed I could not take it, I was never called afterwards to inform me that I could not take it, it was just done. Thus. I want the recording as this is proof of the conversation.

To my knowledge I agreed to the contract of 600mb day, 600mb night, 50min call time and an amount of smses(as the service agent explained it).

I understand the recording is the contract and I would like to get it to confirm above, and to take further action.

I was informed by the person that called me after first calling vodacom again to find out about the above, as no one was contacting me regarding this, that I must cancel the upgrade and return the phone. I informed him that this is not my mistake, this is vodacom's mistake and i expect vodacom to fix it without inconveniencing me.