Upgrade - not so good and easy

<p>A month back I upgraded from the Smart S+ to the smart M+ package (Samsung S8).</p> <p>I asked the consultant when will my new Smart M= Package start, she advised that since I did not join at the start of the month my new Smart M package will only commence on 1 June. I patiently waited for 1 June, then to my suprize when I check my balances on *111# it shows I am on the Smart M+ package but the data and minutes available was the same as the when I was on the Smart s. Again I called Vodacom and explained the situation. The advisor first told me no order has been placed to move me to the Smart M, I asked how it is possible since I am using my new phone already. She then advised that there is an order I must just wait?!I asked how long, she said 2-3 weeks, I said but it has been almost 4 weeks, to which she rep****, she has no idea why it is taking so long, I MUST JUST WAIT?? I completed the satisfaction survey and received an sms that I will receive a follow up call within 24 hours, that is 4 days ago??I've been a loyal (happy) Vodacom customer for over 10 years, but this is not the service I expect!! Can Vodacom please advise 1. Which package am I on? 2. When will my new package (data and min) be available 3. what will you charge for the past month. Please provide me with feedback.</p> <p> </p>