Upgrade not so easy

<p>On Monday 8 May I performed an online upgrade and received the "successfull" email. On Wednesday, without any phone call I get a package delivered, only containing a sim card but no device. I make various phone calls on Wednesday 10 may, Thrusday 11 May, Friday 12 May to complain as nobody can tell me whats the next step. No phonecall received. Friday, out of the blue, RAM comes to fetch "something". I give them the simcard and papers. I make a call the Friday 12 May and I am told that the order is being rushed and will be reversed on Saturday 13 May. Monday comes around and nothing done. Tuesday comes, and nothing. Wednesday I check and still cannot perform an upgrade due to an incomplete order. I make a call and am told that they will escalate and send an email. Now bare in mind this is the 8th person to tell me this and so far, no phone call and nothing done.</p> <p> </p> <p>At the very least I expect coutesy phone calls to tell me whats happening. Surely there is a turn around time on a ticket, surely it requires informing the customer on what is happening.</p> <p> </p> <p>If you want to experience bad service, then try Vodacom.</p>