UPGRADE - NOT SATISFIED

On the 14th of December 2022 I did an upgrade on *** and was informed that the handset was out of stock - which was fine with me I upgraded to the Samsung Z 4 flip Rose Gold phone - and i did the upgrade online with the following included in my deail:- 500 mb anytime data / 500 mb night owl data / 50 minutes / 150 sms Promotional 20 gb date - valid for 30 days / R1 000-00 online accessory voucher I have received my upgrade on Thursday the 22nd of December 2022 and despite numerous phone calls to Vodacom (customer care department / online department / upgrade department / after sales department (on one day i called more than 7 (seven) times without help_ I was informed various reasons for NOT receiving the R1 000-00 online accessory voucher - i will receive it when my contract starts on 1st of January 2023 - the package that i have selected did not include the R1 000-00 voucher - i have chosen the rose gold phone and the R1 000-00 is not included Attached is 2 x screenshots directly from the Vodacom Online that states CLEARLY that the R1 000-00 accessory voucher is included in my package (this can be send through as i can not upload it here) CAN YOU KINDLY EXPLAIN TO ME HOW CAN YOU ADVERTISE SOMETHING AND AFTER RECEIVING MY UPGRADE PACKAGE THEN JUST CHANGE WHAT EVER YOU WANT