Upgrade not received 2 months later - Vodacom shuts their ears!

<p>I am deeply dissatisfied and disappointed by the poor service I have received from Vodacom Upgrades. I have requested an upgrade almost 2 months back, specifically the Samsung S8 during pre-order. I had further qualified for the accessory pack due to early online application – pre-order. I was initially not contacted by any Vodacom upgrade consultant and took the initiative to contact Vodacom myself personally.</p> <p>I followed the process with the consultant who had advised that my order has been placed (9th May 2017) and I will be receiving my phone and the accessory pack. I was not contacted in 7 days and I called in again to find out my order was not processed. The consultant assisting , Kezia had apologised and processed the order. I received a call from the confirmation department, and confirmed the detail of my upgrade. Again, I was not contacted in 7 days and called to find out when my device with the accessory pack would be delivered.</p> <p>I was notified that there is a back order and I should get it within a week. I contacted the Upgrade department on the 26th May 2017 and chatted to Kezia questioning my device not being received, only to discover the system status ‘back-order’ entails that my order had been cancelled. The sales/upgrade consultant was just a shocked as I am (all calls are recorded) and was unsure as to why my upgrade cancelled. When requesting to speak to a manager I was notified that managers don’t speak to anyone, hence there was no point/destination of escalation. I was notified by the consultant that I can go to a VodaShop to re-do this process and will receive the device, however the accessory pack had been discontinued. I had been intentional about being a Vodacom customer and have both my contract, my wife’s as well as my 3G ****le all on Vodacom. I find it absolutely atrocious that I should now be a victim of mis-management and poor internal process to be denied on-time service and lose out on the accessory pack when I followed all protocol in registering online to participate in the pre-launch and pre-order of the S8 as I wanted to receive the accessory pack.</p> <p>I have been very meek in my approach thus far (all calls are recorded) however I now find it that my voice is not being heard and will no longer allow this to rest without getting the attention of the audience I deserve. This is absolutely unacceptable to any citizen, considering Vodacom drives ‘Power to You’, this is by far empowering, but rather Enslaving.</p> <p> </p>