LN
Luvashnee N

1 reviews | Active since Nov 2017

29 Nov 2017, 18:13

Upgrade not honoured

Business or product name... Vodacom Vodacom Contacts & Information Posted: Nov 29, 2017 by Luvashnee My upgrade on ********** 547 Complaint Rating: 0 % with 0 votes Contact information: Pietermaritzburg, South Africa I have requested an Upgrade from Vodacom for the black Friday dead with the Huawei p10 lite and p9 lite @249 was told I will be awaiting stock so I can pick up then now told I can't get the deal ..I don't think thats my problem as I requested this deal and my quote was generated for this deal so Vodacom should honour this deal I initially requested cancellation on my contracts until I saw this deal and now for Vodacom to do this is appalling. I demand that I want this deal . I don't blame the consultant as it is Vodacom and their lack of service that irritates me . I first app**** at one store only to be told that Vodacom says its for new lines .. then I did it at another store and then this story . Does Vodacom not consider it's existing customers.. I would like some feedback asap pls .

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2017, 11:56
Official

Dear Luvashnee

Please be advised feedback has been provided to you via SMS.

Regards,

RJ

Best regards,