1 reviews | Active since Nov 2017
Upgrade not honoured
Business or product name... Vodacom Vodacom Contacts & Information Posted: Nov 29, 2017 by Luvashnee My upgrade on ********** 547 Complaint Rating: 0 % with 0 votes Contact information: Pietermaritzburg, South Africa I have requested an Upgrade from Vodacom for the black Friday dead with the Huawei p10 lite and p9 lite @249 was told I will be awaiting stock so I can pick up then now told I can't get the deal ..I don't think thats my problem as I requested this deal and my quote was generated for this deal so Vodacom should honour this deal I initially requested cancellation on my contracts until I saw this deal and now for Vodacom to do this is appalling. I demand that I want this deal . I don't blame the consultant as it is Vodacom and their lack of service that irritates me . I first app**** at one store only to be told that Vodacom says its for new lines .. then I did it at another store and then this story . Does Vodacom not consider it's existing customers.. I would like some feedback asap pls .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Luvashnee
Please be advised feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
Dear Luvashnee
Please be advised feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
