Upgrade not fulfilled after 2 weeks

9 customer consultants, 35 calls later and still no upgrade. So we did an online upgrade on the 11th of March, received confirmation, was promised delivery on the 13th, to date no upgrade received. Couldn't get through on all Vodacom service number finally spoke to Mpho after checking with Ram who confirmed that the upgrade was never received by them. He then promised delivery will take place today 22nd April, just called again and the order doesn't appear on the system. The sad thing is it is already showing against my statement for this month. Is this time for a switch to another provider, is my question. So Thato totally arrogant on the line now tells me that errors do happen and they cant help it. This is crazy that your own custodians cant even reach your service department. This is the worst service I have ever experienced. I don't think you take TCF or ICASA seriously. A valued paying client have to follow up and just sit back and listen to one lie after the other. I need resolution NOW!