Upgrade not fulfilled

I've been waiting for a router I did an upgrade on for over 3 monthsnow! I've been calling countless times but nothing is happening! They have been sending me from pillar to post,canceling the orders without informing me and yet they're deducting money from account over R600 for a 200 gig of 100 day and 100 night,which is obviously daylight *******! Today i had to call and ask where my order is only to be told it was cancelled AGAIN,while in the meantime im waiting like a stupid!!! And yet they deduct my money!!!At this point I'm fed up!!!@@!@,vodacom is ****ming customers of their hard earned money and selling what they cannot give to their loyal customers! I regret every single penny I spent on vodacom!!!!!!@ I have countless emails sent to customer care and every time I have to start a new conversation with different people and explain the whole fiasco!!!!!