1 reviews | Active since Sept 2014
Upgrade NOT Free Next Day Delivery
<p>I needed to updgrade my phone urgently, so used the online shopping as it advertises "Free Next Day Delivery". When phoning to find the tracking number (which took several calls and lots of patience), I was told I can only expect delivery in 3 to 5 days! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr Gert,
I hope you enjoy your new phone.
Regards,
Cassandra
Dear Mr Gert,
I hope you enjoy your new phone.
Regards,
Cassandra
@Cassandra I cannot tell you, because I haven't got it yet. I wasted a lot of time through your misleading advertising :-(
@Cassandra I cannot tell you, because I haven't got it yet. I wasted a lot of time through your misleading advertising :-(
Still struggling with this upgrade. Must have spend hour waiting for Customer Service to pickup or holding to be transferred to a another dept. Had issues with LTE activation, Billing, Insurance cover and now, after going into a Vodacom Service Center to sort it out, I am being billed double! Tried the call back feature, only to be transferred to the wrong department again. Then she could not hear me as the vodacom line quality is so bad! Anyone can tell me how to move away from Vodacom asap?? They are clearly not into customer service.
Still struggling with this upgrade. Must have spend hour waiting for Customer Service to pickup or holding to be transferred to a another dept. Had issues with LTE activation, Billing, Insurance cover and now, after going into a Vodacom Service Center to sort it out, I am being billed double! Tried the call back feature, only to be transferred to the wrong department again. Then she could not hear me as the vodacom line quality is so bad! Anyone can tell me how to move away from Vodacom asap?? They are clearly not into customer service.