Upgrade.Not everything in box when delivered

I upgraded to the Power Tab 10 that is advertised on Vodacom Site with keyboard, but after almost a week for delivery(it was said to be 2 days), finally I did get it but the keyboard isn't included in the box. Now I was said the courier will collect package for return and then Vodacom will resent the package. But how long must I wait just to received my Tab again.Another 2 weeks??Today I phoned twice the cancellation department and want to speak to the Team leader or floor Manager but no success. 1st Call I hold on for 25 minutes and was then disconnected and 2nd call 16 minutes also no success. VERY POOR SERVICE.<br> For a fault that the guy did that I spoke to when I did my upgrade now this is all my problem.... I just want to cancel this contract..