Upgrade not done

Item: Vodacom
Rating: 1
Author: Percy D

<p>I have upgraded my line on Tuesday (03-01-2017) and they said they will call me to confirm. On Wednesday, I upgraded my other line and that was successful (I received the package) but for the first upgrader, I have been waiting for that call and ever since I did not receive any call. I called again several times and I don't get any help.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jan 2017, 11:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 Jan 2017, 11:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Percy D's updateReviewer Update

11 Jan 2017, 13:04

Still not contacted

Percy D's update11 Jan 2017, 13:04

Reviewer Update

Still not contacted