Upgrade not done

<p>I have requested a an upgrade to be don and after waiting two weeks to receive my upgrade package I called again to ask about my upgrade only to be informed that the upgrade was never done. I had to spend again close to an hour on the phone and had too repeat everything that I have done two weeks before. Now againI was informed that I have to wait 7 to 14 business days before I receive my package! </p> <p>This is very poor customer service and reliability. If you don’t pay your account or pay R50 too little your account is cut off immediately, but as a loyal customer for years I request a upgrade and this is the level of service I receive, not happy at all!</p> <p> </p>