upgrade not done, 2 days later still not finalized

<p>I went to 1 of Vodacom's stores to enquire about an upgrade on Sunday the 27th. i was told i cannot upgrade until Sep, i accepted that. however yesterday afternoon i received a call from Kumaren regarding an upgrade on one of my other numbers, told him i actually want to upgrade on my main number. he was so brillian in helping me do the upgrade, selected the phone and the delivery address, banking details, everything, he told me he was going to send me an email confirmation whict i did not receive. checked again this morning and there was no email still then i phoned to follow up, the lady that was helping me said the upgrade was never done however she will be helping me, this was around 11:50 this morning. After holding on for a while she said that her system was very slow and that she would call me back in 10 minutes. it is now 3pm and i have not received a call bank. i just wanted to upgrade to the VIP premium package which will cost me in a region of R1600 per month.</p>