Upgrade not delivered after 20 days
I upgraded my device via online upgrades. Today marks the 20th day since my order and still have not yet received my order. I have sent an inquiry to a Vodacom consultant directly and it was said the courier can't find my address. I sent them the GPS coordinates but still no delivery and no contact from the courier. Vodacom gives a maximum of 7 days to receive your item as per their website.
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Replies (3)
Vodacom's replyOfficial
07 Mar 2019, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Mar 2019, 19:51Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 19:51
Official
Dear Stephanie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
08 Mar 2019, 11:17Good day
I was contacted at 8pm please contact me in business hours.
Furthermore the number you supp**** me is unable to assist me.
Yet another day has passed with no delivery.
's update08 Mar 2019, 11:17
Reviewer Update
Good day
I was contacted at 8pm please contact me in business hours.
Furthermore the number you supp**** me is unable to assist me.
Yet another day has passed with no delivery.