KM
Katlego M

1 reviews | Active since Oct 2018

18 Oct 2018, 09:39

Upgrade not delivered

Vodacom agent called me on my ********** 056 number for an upgrade on my modem no. ********** 314 about three or more months ago, and they told me that they will deliver a tablet for my upgrade, i agreed to the Ts & Cs. I told them that when delivering the tablet they must tell their courier guys to call me on the number that vodacom called me on, and i emphasized that they should call me on ********** 056 when they come and deliver because the upgrade number is only for data its on the modem. The second agent called me again 3 weeks later and i told him the very same thing. Pity i did not write the reference down. Till today im still waiting for the Tablet. Am i going to get the upgrade or not or should i just forget?

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2018, 10:08
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Oct 2018, 13:19
Official
Dear Katlego, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)    

Best regards,