Upgrade not delivered

I recently took an upgrade with vodacom and as usual all went pretty smooth and I was told my parcel would be delivered to the address I had given them only to fined out 5 day later my parcel was not delivered I then phoned vodacom and the COURIER Company Ram who then told me my parcel was to be delivered to my address in Johannesburg while I was living in Mpumalanga which was pretty confusing as I had done an upgrade just a week before with absolutely no hassle regarding delivery and my address was on file. I then contacted vodacom to have the address corrected and I was assured the problem was fixed only to be told a week later my parcel is still being delivered to the same address in Johannesburg. I then decided to go to the specific address in Johannesburg called Ram couriers and waited for my parcel with all the relevant paper work including my bar coded identity document but Ram Couriers refused to give me the parcel saying they need get the correct house I am extremely disappointed in Vodacom for letting me down with my upgrade I have waited two weeks and have contacted Vodacom to no avail