Upgrade not delivered 13 days later

<p>Upgrade was requested 7 July, promised to be delivered within 3-4 working days. 17 July follow up email as to non delivery, and told NO IDEA WHY not dispatched.</p> <p>Courier company does not call to make arrangements to deliver. Multiple messages to Vodacom as to WHY Non delivery. No idea, no resolve and no accountability or commitment to get problem sorted. </p> <p>my phone is broken, I run my own business and cannot be out of comm's. My complaint is NOT ONCE TAKEN SERIOUSLY</p> <p> </p>