TF
Tracey F
1 reviews | Active since Oct 2009
27 Dec 2017, 16:39
Upgrade not completed
I did an upgrade in July and when I ordered the device I made sure I had insurance for my device, today I try do a claim only to find out the contractual part of the upgrade has not been done. So no insurance.
I have order confirmation from Vodacom stating I have insurance.
Tried calling the call center only to be put through to 3 departments.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Dec 2017, 06:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2017, 06:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Dec 2017, 10:14Dear Tracey,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query is being addressed and assigned to the relevant supporting team for feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2017, 10:14
Official
Dear Tracey,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query is being addressed and assigned to the relevant supporting team for feedback.
Regards,
Vodacom Consumer Website Team
Best regards,