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Llewelyn W

1 reviews | Active since Nov 2013

29 Dec 2025, 13:18

Upgrade not authorised

Hotel California song lyrics says, “you can check out anytime you like but you can never leave” That refers to VODACOM Contracts. You cannot cancel at a branch only on 082195. But if you call is not handled by consultant, and you just follow voice prompts, cancellation will not be processed. Another way they keep you contracted is to carry out an upgrade without your permission. On 30 November COMRT TECHNOLOGIES carried out an upgrade on one of my accounts, without my consent. Hence my account instalment never came down. They probably called while I was in church. Was patiently waiting for my two contracts to end December 2025, but VODACOM are making sure I never leave. Now I am waiting for the ******* upgrade to be reversed and notice of cancellation to be implemented on both accounts. It is difficult to remain composed when you are confronted at every turn with ********* staff who have no intention of seeing you free of them.

0
Replies (4)
Vodacom
Vodacom's reply29 Dec 2025, 14:47
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

Best regards,

LW
Llewelyn W's update30 Dec 2025, 10:13
Reviewer Update
Vodacom always reply with this caring message. But time will tell if they really want to help their customers. Watch this space.
LW
Llewelyn W's update30 Dec 2025, 14:52
Reviewer Update
Had two calls from Vodacom. One was the around the issue of the upgrade done on 30 November 2025. The information given by the Gateway branch was incorrect as the upgrade was in 2023. What a waste of everyone’s time creating much frustration. The two contracts have now been cancelled. This could have been done much earlier if the right information was given regarding cancellations. Thank you VODACOM for helping resolve this matter. Staff training is important as I don’t appreciate being treated like I have been. I have been a loyal customer for many years
Vodacom
Vodacom's reply01 Jan 2026, 16:14
Official
Dear Llewelyn,

Thank you for taking our call and sharing your thoughts with us. We value your feedback as it plays a vital role in helping us grow as an organization.We are glad that you were assisted with your request. Please don't hesitate to contact us if there is anything else we can do for you.

RegardsConsumer Website Team

Best regards,