1 reviews | Active since Mar 2017

13 Mar 2017, 16:54

UPGRADE NOT ACTIONED

<p>UPGRADE WAS DUE JULY 2016.RECEIVED A CALL FROM VODACOM DIRECT INFORMING ME THAT I CAN QUALIFY FOR A LAP TOP.EVENTUALLY AFTER MORE THAN A MONTH LAPTOP ARRIVED AT MY HOME BUT I WAS NOT HOME TO SIGN THE NECESSARY DOCUMENTS.WENT TO VODACOM WATERFRONT ON SUNDAY 26TH FEB 2017 TO ENQUIRE ABOUT THE UPGRADE ,WAS TOLD IT CAN"T BE DONE BECAUSE THE DELIVERY OF THE LAPTOP WAS STILL PENDING ON THE SYSYEM.THEY WILL INVESTIGATE AND ADVISED THAT I POP IN AGAIN AT THE WATERFRONT STORE MONDAY THE 27TH.ALAS NOTHING WAS DONE RUNNING UP AND DOWN.CALLING TO NO AVAIL,LEFT MESSAGES FOR THE CONSULTANT TO CALL ME STILL WAITING.PATHETIC SERVICE VERY VERY ANNOYED.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update14 Mar 2017, 14:08
Reviewer Update

THANK YOU STILL AWAITING ON VODACOM TO CONTACT ME