upgrade nonsense

Jolene Govender cell: ********** 132

I have been a loyal client to you for many years now and I have taken many contracts and done many upgrades with you so it’s with great disappointment that I write this email.

I upgraded 2 of my contracts with elite mobile I did not get a sim and my current sim does not fit the new phone.

Called Vodacom told: call elite mobile-they were supposed to provide sim card.

Called elite mobile told: they don’t provide the sim, I need to buy it at a Vodacom store with a full procedure to go with that…spoke to salome ref 081738

Called Vodacom told: call elite mobile-they were supposed to provide sim card.

Called elite mobile told: they don’t provide the sim, I need to buy it at a Vodacom store with a full procedure to go with that… spoke to salome ref 081738 asked to speak to manager- after long wait call was cut from the other side

Called elite mobile told: they don’t provide the sim, I need to buy it at a Vodacom store with a full procedure to go with that… I asked to speak to manager- long wait

What does the fee that I am being charged for the upgrade cover?

Does Vodacom as my service provide not cover my back and choose reliable service providers to upgrade Vodacom contracts?

Why so much of inconvenience on my part?

What happens now?

Why was I not informed that if sim doesn’t fit I will have to buy one, because I would not have upgraded with elite mobile?

Kind Regards Jolene✡Govender ********** ********** 401800