UPGRADE .....NO UPGRADE???.....BAD SERVICE!!!!!!!!

I contacted the Upgrades department on the 5th January 2022 for my contract line *** and dealt with Thabiso Thahani. I selected the Exclusive Red Family Plan which is the Samsung S21 (30GB Red VIP) that comes with 2 Samsung Galaxy Tab A 7 lite - 8.7 screen (2GBdata) all for only R1999pm x 24. This deal ended on the 6th of January, which means my upgrade falls within the timeframe. I was sms'd on the 5th with the order numbers *** and ***. I was informed that the devices will be delivered the following week which was between 10th to the 14th January. I contacted Vodacom today the 17th to follow up on my delivery and was informed by Joy (call centre agent) that according to what he can see....is that my upgrade has been cancelled.....WHO cancelled it....I don't know.....WHY.....I don't know either!!!! I have in the past 10 years, since leaving Vodacom (ex-staff member) experienced very bad service.....I informed the agent that I'd like Thabiso to please call me back regarding my query....still haven't received a call to explain what is going on regarding my upgrade.