Upgrade **** (No consent)

I just had the most awful experience with Vodacom ***** upgrade department. I am in the process of immigrating to New Zealand. So naturally I cant do my upgrade. Lady phones me and tells me no sir dont worry we just want to decrease your tariff because you are overpaying at the moment. Repeated to her three time: "so this is not an upgrade, because I cant commit for another two years".

I was feeling good about the call and actually considered Vodacom was doing a great job, but then I got an SMS saying "Your order has been processed. Our courier partner will you your waybill tracking number via SMS-Vodacom".

I DID NOT F****KING ORDER ANYTHING! I did not agree to anything!

So I had to phone customer care and they confirmed that a upgrade has taken place. Now it is the slep of making sure Vodacom actually dont keep me to that.

Very very upset with this extra admin and stress.