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Andre C

1 reviews | Active since Oct 2018

11 Jun 2022, 10:45

Upgrade Nigtmare

Good Morning i would like to know why is it an issue to do an upgrade on my number due for upgrade?

I am currently on dent review but had the contract before i entetrd debt review and did 2 upgrades previously while i was on debt review without any issues.

According to councillor you are a service provides and not a creditor and you dont form part of my current debt review so why is it an issue?

In my opinion you are in breach of my contract with you as nowhere does it stipulate you will be unable to do am upgrade if under debt review?

Also my account is paid every month and on time no issues.

Please advise the way forward and give me a valid reason before i use to my last resort to cancel with you after being a vodacom customer for 20 years.

0
Replies (2)
Vodacom
Vodacom's reply11 Jun 2022, 12:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Jun 2022, 15:59
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per ***, our records indicate that your Portfolio Review to add finance was declined by the Customer Acquisitions Division due to you being under debt review. Regards  Consumer Website Team 

Best regards,