UPGRADE NIGHTMARES BECAUSE OF DISHONEST CALL CENTRE AGENTS

Vodacom's call center dishonest and misleading. They call saying they want to save you money and migrate you but don't mention that once you take a higher package you will never be able to change to a package that actually suits you. I am trying to upgrade my account and because I am on a RED VIP 20GB Unlimited Line Rental the system is not allowing me to go to a more cost effective package like the 2.4GB Red core. The system also clearly shows that I barely use any data and do not need such an inflated package. It is completely unacceptable that I cannot choose a package that suits my needs. This should be the clients choice. Instead the system wants me to spend an additional R800 a month for no apparent reason. So over it.