Upgrade nightmares

<p>With my contract being up for renewal, I contacted Vodacom upgrade centre and followed the process to get info on receiving an upgrade for a specific phone. Vodacom informed they there will be a surcharge for the phone, which I was not happy about.</p> <p>Speaking to the retention department, I was told I will be contacted back regarding a better offer - which never happened.</p> <p>Few days later, I phoned in again and spoke to another agent from the retention department and followed the same line of communication. Once again I was not contacted back.</p> <p>I phoned back a few days later and spoke to another agent, I was informed that if I bring a better deal to them, they will try to match it or better it. </p> <p>I phone back on Thursday 17th Nov 2016 and showed the agent I phoned the same phone on a similar package as my current for R500 cheaper (R900 ,instead of R1399 as Vodacom wants to charge me). The agent agreed and said he will send the details onto his manager and I will be contacted personally by the agent today (Monday 21st Nov 2016 @ 09:00). it is 11:30am on Monday and I have not heard back from Vodacom or the agent regarding my upgrade.</p> <p>Is this the service a loyal customer of 14 years gets from Vodacom?</p> <p>It is truly unacceptable.</p>