JT
Jacques T
1 reviews | Active since Feb 2010
13 Feb 2023, 15:31
upgrade nightmares
I have been having difficulty upgrading my contract since November. The contract term expired in January. In November, I was told that I couldn't take advantage of black Friday specials because i can only upgrade from month 22 on (by my count, November was 22 months into the contract). Now, I am again trying to upgrade online. Whenever I choose a deal, (and I am not interested in 36 month contracts or ridiculously priced phones like the samsung fold or S23) I get a message saying that I can upgrade "but there are no qualifying deals for this device". I am looking at a reasonably priced Samsung phone with a new smart watch at around R1500
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Vodacom's replyOfficial
13 Feb 2023, 15:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2023, 15:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JT
Jacques T's updateReviewer Update
14 Feb 2023, 12:02I was contacted by a representative but Vodacom is unwilling or unable to bring anything productive to the table. They can only offer customers the ****py deals on the system and are NOT subsidizing handsets anymore like in the past. Contract prices are going up in spite of not subsidizing handsets and interconnect and data rates going down. Guess how the conversation at my next braai is going to go then the topic of cellphones comes up.
JT
Jacques T's update14 Feb 2023, 12:02
Reviewer Update
I was contacted by a representative but Vodacom is unwilling or unable to bring anything productive to the table. They can only offer customers the ****py deals on the system and are NOT subsidizing handsets anymore like in the past. Contract prices are going up in spite of not subsidizing handsets and interconnect and data rates going down. Guess how the conversation at my next braai is going to go then the topic of cellphones comes up.