Upgrade nightmare with Vodacom

<p>On 22 September, I upgraded 2x of my numbers via Vodacom Online and was told delivery would be done on Friday. When I got home after work on Friday, I called Vodacom Online only to find out that the order was not processed and that they will do an emergency processing in order for me to receive my new devices on Monday and they sent me the order numbers so that I can track it with their couriers. On Monday, I tried to track it, but it didnt appear, so I called Vodacom. The lady I spoke with said that she will check and phone me back shortly, but after 2 hours no one called me yet and I phoned them once again. She said that the couriers would collect the phones shortly for delivery to me, but again after a few hours, I still couldnt track the devices and phoned AGAIN. This time I was told that the devices are still not with the couriers and that I would only receive them the following day. I am dissapointed that I upgraded my two contracts for another two years as the customer care is non-existant! I have been a Vodacom contract customer since 1999 and this is how I get treated? If I knew this, I would have let the contracts run out and then rather cancel them and switch to another network with better customer service. I want to know the ETA of my devices at soonest.</p>