UPGRADE NIGHTMARE THROUGH VODACOM ONLINE

My husband's contract was due for an upgrade in January. Now this is my number but the account is on his name. No one called to ask what we would like to upgrade to but WE were getting messages to say that the contract is expiring and the contract will run on a month to month basis.On the 28.01.2019 I requested a call back on the APP to do the upgrade. The reference number was KUX8PN (Account I ********** ) The online consultant called my husband and he ordered the S9+ because we initially wanted the S10 and they advised that they have received no communication of the launch. Then he was told that the S9+ was discontinued. The S9 was delivered on the 31st January 2019 so what we wanted they couldn't provide us and gave what they wanted. He asked them but the S10 is being launched soon and why cant we pre-order and they said that they cannot offer it. Now mind you at the same time he took out an additional contract for 4 Laptops. I called the online department on the 08th February asking them for S10 and the consultant said that they have received no communication of the Phone. So I left it there. I called on the 11th February when the adverts of the Samsung launch was happening same story and told them to fetch their phone. On the 21st February the day after the launch my husband called and they informed him that the 14 days expired and the billing is through already so there's nothing they can do? Now the 14 days expired on the 20th and he called in on the 21st. But they refused to help me on the 8TH AND 11TH of February? All calls are recorded right? Sameera from ONLINE said she will pull out the recordings to this day has not come back about the recordings. After I reported the 1st review on the 27 February , RAM pitched up to collect the phone on the 28th February with no communication from VODACOM and my husband advised them that he does not have the phone they told him that they will come back the next day being the 01ST MARCH. Every-time we called in ONLINE which you wait up until 15 mins for them to pick up the phone. Now how long does it take? I spoke to Samantha at first and she assured me that everything will be sorted out as she's Sameera's 1st in charge. That was the beginning of the nightmare. When I asked if I'd be able to get the S10+ she said yes Mam and the price is R699 From that day the issue has not been sorted out. And no one was aware who instructed the collection of the phone. Everyday I called in They said that the matter has been escalated. And there is nothing they can do? I spoke to Fergus at one point and explained to him that the pre-order deal with the voucher and accessories were going to expire and the account is still not sorted out and he advised that the consultant that was dealing with the account can re-open the deal (calls are recorded). Now after contacting VODACOM Social media they investigated and then had to put the Upgrade dates back to normal AND after sending an email to customer services on the 08th April the credit was passed on the same day. So the deal has ended, and online is refusing to give me the pre-order deal as well as the price that Samantha from ONLINE gave me? I'm told by SAMEERA that TOP MANAGEMENT AT ONLINE HAS DECIDED THAT THEY CANNOT REOPEN THE DEAL. SO ARE WE AS CUSTOMERS ARE AT FAULT OR VODACOM HAS THEY INITIALLY REFUSED TO GIVE ME THE S9+ because it was discontinued then they UNABLE TO GIVE ME THE S10+ because it was not launched. When it was launched WE CANNOT GET IT AS WE DID NOT PRE-ORDER? ITS TAKEN A WHOLE MONTH FOR THE CREDIT TO BE PASSED? THIS IS TRULY PATHETIC.