UPGRADE NIGHTMARE,POOR SERVICE

<p>I have 2 cellphone contracts with Vodacom,that became due for upgrade 4/04+14/04 respectively.I chatted to a consultant Kamini on the vodacom website on 18/4 who in turn called me and discussed in depth abt the double deal she can offer.me.. bearing in mind that I was paying R218 for the 2 handsets I currently had. She offered the double deal wher u get 2 phones and pay one price. X 2 huawei p8 lites with r200+r55 airtime respectively at a cost of r299. I informed I couldnt afford more than the r299 a mth hence the cheap contract.of r218 I was paying before. I informed her I would only be at wrk till the 25/04 and then back on 2/05. I received the phones in good time on the 25/4 ,15 mins before I had to leave wrk on the day.I called the call centre on the 25/4 to arrange for one of my contracts to be cancelled as advised by Kamini,bt the agent taking my call said the system was down and she couldnt give me a.quote to cancel immediately but that she would call me back,to date no call or quote. THEN on the 29/04 to my shock an amount of R1018 was deducted from my acc.on calling the call centre I get told R218+R349+R349+R97 for activation was deducted.. R218 for my old contracts and R349x 2 for the new phones!!!! Obviously nt being happy about this the agent transfers me to SOLUTIONS dept ,dnt know why its called that because Delores who answered the phone sounded so bored.and.uninterested,even stopping me mid sentence to tell me.to stop talking because.she is typing..the agent didnt even convey why he/she was transferring me to her so I had to repeat everything again. Delores went on typing n I had to ask if someone was still on the line because of the silent gaps. I was told it would take 7 days for feedback. Im not prepared to wait 7 wrking days for a.fault that Vodacom made, I need feedback before this otherwise money is going off my account again month end and I would have to wait for feedback again for who knows hw long. I even sent an email to ********** to cancel the one contract bt did nt receive anything there either. DELORES wanted to know what Iwanted ,to cancel the upgrade or what,No!!! I wantthe contract that was verbally agreed upon the r299 contract. I got the phones for my daughters how do I go back to them and say give the phones back. Hw does Vodacom justify me paying r218 to suddenly charging me r1018 im a single mom with 2 children seriously I dnt have such money to waste. The service I received from all the agents I spoke to was not satisfying at all.. hw is this treating the customer fairly ? The agents dont listen to what you asking and are not very helpful.. listen to the calls and tell me if they putting the customer first.. </p>