MR
Melanie Rustin-Nefdt
1 reviews | Active since Mar 2023
10 Mar 2023, 10:54
Upgrade Nightmare_Please Assist!
I authorized an upgrade on my contract on 20-Feb'23_I waited for almost 2weeks with No action from vodacom...I eventually contacted Vodacom (2-March)to enquire re delivery of my package & was advised that it was cancelled on their side (Not even sure re. the reason); was then told that the package can however be re-issued/resent...A package was delivered on 7-March but turned out Not to be the full package/deal that I authorised...I immediately phoned Vodacom to advise & was told that the package would be collected in the next few days...2days later, I still had not received any notification re the collection so contacted Vodacom again, a different person then said that they would log the package for collection (by Tuesday)...Today, I received an email re the upgrade but still nothing re the collection so contacted Vodacom after-sales yet Again; this time the lady who assisted me advised that there was NO notes on the system re the package to be collected so she had to do it again (This now my 3rd attempt at getting this incorrect parcel logged for collection). I was now advised that it could take between 7 & 14 days for the collections & was reminded that in the interim, I am NOT able to do anything re an upgrade until this incorrect package is collected.
I think that this whole situation is completely ridiculous & unacceptable & the service extremely poor! I authorized the upgrade on 20-Feb’23, it is now 10-March & I still don’t have my parcel & if needing to wait for up to 14days for collection of this incorrect package, I will likely not even have something inhand by end of March. Surely there should be someone that can assist & also ensure that the correct thing is being done on Vodacom’s side?
I would highly appreciate some feedback & assistance in this regard please.
Many Thanks Mel
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Mar 2023, 12:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2023, 12:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Mar 2023, 12:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your collection was already arranged with reference V2P***. Please note that the device need to be collected before a new order can be processed.
The collection process can take within5-10 working days.
Regards Consumer Website Team
The collection process can take within5-10 working days.
Regards Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2023, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your collection was already arranged with reference V2P***. Please note that the device need to be collected before a new order can be processed.
The collection process can take within5-10 working days.
Regards Consumer Website Team
The collection process can take within5-10 working days.
Regards Consumer Website Team
Best regards,
MR
Melanie Rustin-Nefdt's updateReviewer Update
01 Aug 2023, 10:05Dear Vodacom
I am now still struggling with this (above mentioned) upgrade issue...the package was eventually collected but since then, it's still been one or the other issue, every other month as your system is not capturing the correct info/updating correctly as I was incorrectly charged for an upgrade amount a month or so ago....& the latest, is a charge of over R2,000 for s supposed handset charge & this for a Handset that I do NOT have...I have spent so much time on the phone with Vodacom since Feb & still being messed around & billed for things that I do not have. It took me two attempts to try & get the query of the R2,000+ Invoice logged & yet my Bank Account was still charged with this amount. Can someone Please URGENTLY assist with this matter & get my money refunded to my account as a matter of Urgency please?
Thank You.
I am now still struggling with this (above mentioned) upgrade issue...the package was eventually collected but since then, it's still been one or the other issue, every other month as your system is not capturing the correct info/updating correctly as I was incorrectly charged for an upgrade amount a month or so ago....& the latest, is a charge of over R2,000 for s supposed handset charge & this for a Handset that I do NOT have...I have spent so much time on the phone with Vodacom since Feb & still being messed around & billed for things that I do not have. It took me two attempts to try & get the query of the R2,000+ Invoice logged & yet my Bank Account was still charged with this amount. Can someone Please URGENTLY assist with this matter & get my money refunded to my account as a matter of Urgency please?
Thank You.
MR
Melanie Rustin-Nefdt's update01 Aug 2023, 10:05
Reviewer Update
Dear Vodacom
I am now still struggling with this (above mentioned) upgrade issue...the package was eventually collected but since then, it's still been one or the other issue, every other month as your system is not capturing the correct info/updating correctly as I was incorrectly charged for an upgrade amount a month or so ago....& the latest, is a charge of over R2,000 for s supposed handset charge & this for a Handset that I do NOT have...I have spent so much time on the phone with Vodacom since Feb & still being messed around & billed for things that I do not have. It took me two attempts to try & get the query of the R2,000+ Invoice logged & yet my Bank Account was still charged with this amount. Can someone Please URGENTLY assist with this matter & get my money refunded to my account as a matter of Urgency please?
Thank You.
I am now still struggling with this (above mentioned) upgrade issue...the package was eventually collected but since then, it's still been one or the other issue, every other month as your system is not capturing the correct info/updating correctly as I was incorrectly charged for an upgrade amount a month or so ago....& the latest, is a charge of over R2,000 for s supposed handset charge & this for a Handset that I do NOT have...I have spent so much time on the phone with Vodacom since Feb & still being messed around & billed for things that I do not have. It took me two attempts to try & get the query of the R2,000+ Invoice logged & yet my Bank Account was still charged with this amount. Can someone Please URGENTLY assist with this matter & get my money refunded to my account as a matter of Urgency please?
Thank You.