UPGRADE NIGHTMARE-PATHETIC CUSTOMER SERVICE

I called Vodacom on Thursday, 9th April to arrange for one of my four contracts to be upgraded. This particular upgrade was for a phone that my daughter is using. The 'old' phone has been damaged and has not been working. The new upgraded phone was supposed to have been delivered on Monday, 13 April. I called Vodacom on Tuesday 14 to check why the phone wasn't delivered and I was told that 'the order had not been finalised' as yet. My daughter told the consultant that she wanted to change the order since the original order had not been finalised and the consultant was going to call us back to arrange for the change in order. However, the promised call was not forthcoming. We called Vodacom back on Wednesday, 15th April and we were told that the phone was 'already out on delivery'! We csked for a transcript of the telephonic discussion where we had finalised the upgrade since Tuesday and we were told that there was no transcript authorising Vodacom to upgrade the phone. The consultant then offered to cancel the upgrade, but told us that they had to await confirmation from the delivery people that the phone was not delivered. the phone was returned yesterday & the drama contin