Upgrade nightmare on-going since December 2016!

<p>I upgraded by Red Advantage account in December 2016. On average I spend R1 000 to R1 200 per month and I have been a client of Vodacom’s since October 2010 and not once has my account not been paid!!!!!</p> <p>I was offered a Samsung S7 + free tablet for a new contract that I decided to take.</p> <p>My first bill was sent and all seemed fine until the monthly debit order run on the 30th of December where Vodacom debited my account with R1 081.10 + R1809.70 without my permission!!!</p> <p>I have logged numerous disputes with Vodacom, I have spoken to over 10 different call centre agents. Been sent to every single department available at Vodacom. Been given the following numbers to contact 082 178 44, ********** , 082 111. Logged more calls, been sent sms demanding I pay them outstanding amounts. Called by rude collections agents that do not even know the basics of accounting!!! How can you ask a client to pay you a ridiculous amount of R154 when the client is owed R1 809.70????</p> <p>My cell phone has now been blocked for the second time and as I write this review I have been hold for a call centre agent to respond to me since 8:00 this morning!!!! Now at 2 hours trying to get my cell phone un-blocked!!!!! </p> <p>How hard can it be to sort this out????</p> <p> </p>