Upgrade nightmare its been a week!

Vodacom please can you urgently assist me so that we can upgrade on ALL THE PROMISES you have made to Us.

We called to cancel and port to pay as you go to move to another provider. Retentions informed us of the discounted bundles we qualify for. 6 calls and 2 stores later its still a mess because our numbers are on the old M2 system. After a week of struggles it will now take another week to port the number and what about the promised deal made by more than one advisor.

Please contact me urgently or our relationship seemingly will end after 20 years because there really is just not enough time to struggle and get this done, otherwise we would like to move on!!!